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Why Human + AI Partnerships Will Deliver the Best Customer Experiences

Posted by Eric Taussig   Apr 29, 2017 6:00:00 AM

category: virtual assistants, remote collaboration, Company Culture

Earlier this year, HubSpot released a report on Artificial Intelligence (AI) that laid out opportunities for businesses to leverage AI in customer service and ecommerce.

Additionally, the report detailed how AI would impact nearly all facets of business and modern life in the near future, citing the rapid pace of AI company acquisitions by established technology companies like Google, Twitter, and Intel

AI versus Virtual VERSUS REMOTE

As Prialto's CEO, I have always been passionate about replacing the word "virtual" when it comes to describing human beings. But I get it. The business world needs a word to rally around, and virtual has come to mean a "remote worker" rather than some sort of computer-generated helper.


With that in mind, I was asked to weigh in on Hubspot's AI report as it pertained to the impact of AI on the human workplace of today as well as the future. 

Read my response article below. 

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Information Security in the Age of Call Centers

Posted by Deena Anreise   Apr 12, 2017 6:00:00 AM

category: remote collaboration, remote administrative assistant

At Prialto, we believe that our distributed model requires the same level of security and privacy as any onsite service.

To achieve that level of security and privacy, we approach information security strategy from three simultaneous directions:

  1. Physical – Tangible objects such as key cards, video monitoring, alarms, and security guards are used in our centers. 
  2. Human – We utilize background checks, phone monitoring, conflict rules, and clean desk policies (e.g. no passwords on post it notes, etc).
  3. Electronic – Software limitations such as secure servers, encrypted communication, and unique but revocable passwords are utilized in our centers.

Because our security strategies are meant to both protect and inspire the enterprises that we work with, we pride ourselves on proving the roadmap to replicate them.

Learn more below.

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3 Reasons Why Zoom Provides the Best Video Conferencing Software

Posted by Deena Anreise   Feb 27, 2017 11:55:00 AM

category: remote collaboration, Sales Productivity, business meetings

Technology has made remote collaboration a no-brainer. We have smartphones that we take everywhere, allowing us to connect with anyone at anytime. We use email to reach out to current and prospective clients, communication tools like Slack and Ryver to chat in real-time with team members, and scheduling apps to keep our calendars and meetings up-to-date.

But not all technology is made equal. 

Take online video conferencing software, for example. It's tough to find a one-size-fits-all solution that will satisfy a business's need for crisp video, reliable sound quality, and ease of use (joining, participating, screen sharing, annotations, etc).  

We've all experienced the pain of online business meetings gone wrong.

A Video Conference Call in Real Life

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