Earlier this year, HubSpot released a report on Artificial Intelligence (AI) that laid out opportunities for businesses to leverage AI in customer service and ecommerce.
Additionally, the report detailed how AI would impact nearly all facets of business and modern life in the near future, citing the rapid pace of AI company acquisitions by established technology companies like Google, Twitter, and Intel.
AI versus Virtual VERSUS REMOTE
As Prialto's CEO, I have always been passionate about replacing the word "virtual" when it comes to describing human beings. But I get it. The business world needs a word to rally around, and virtual has come to mean a "remote worker" rather than some sort of computer-generated helper.
With that in mind, I was asked to weigh in on Hubspot's AI report as it pertained to the impact of AI on the human workplace of today as well as the future.
Read my response article below.