If you’re forever fighting your project management system, Kanban boards are worth a look. "Kanban" — Japanese for “visual signal” or “card” — are card- and column-based project management systems that offer a convenient way to keep teams abreast of a project's status, from initial design to final deliverables.
Picture a windowless basement office lit with harsh fluorescent lighting. The walls and desks are gray and there are no potte plants or pictures on the walls.
"How can I best meet my customer's needs?" This is the important question that ought to be in the mind of anyone proactively managing a business. To answer it, you need hard data on what those needs are.
That data comes from various sources and should end up in your CRM software such as Salesforce.com and other customer databases for detailed — and automated — study. The end result is a customer needs analysis.