outsourcing
What is the mark of a great service? Read on to find out…
Mr. Allen is planning a business trip to Los Angeles this weekend and has a very busy schedule, packed with back-to-back meetings with multiple clients located in different parts of the city. Included in his agenda is a dinner meeting with a client who selected the venue. This client sent him an email with the name of the restaurant where they would meet for dinner.My task was to include the appointment in his calendar so that he had the name and address of the restaurant. I did not stop there, however. As Mr. Allen’s schedule was pretty hectic, and I thought that it would help if he was familiar with the restaurant’s menu - one less thing to think about. So I called the restaurant and asked them to send me a copy of their menu.
As I was updating Mr. Allen on his agenda, I mentioned to him that I am sending him a copy of the restaurant’s menu so that he could get an idea of what he wanted to order. He was very pleased about it and mentioned that those are the types of things that he expects from our service.
This was an email from Bert Landa, one of our personal assistants. Bert was given kudos by the member who felt compelled to speak with one of Prialto’s managers to let him know how impressed he was with Bert.
We can’t say it too often: People are at the core of what we do here at Prialto. They are our most important resource. And when every single employee feels empowered, and when they care about what they do and the quality of work they produce, you get service that is, well, pretty great.
It’s a chicken or an egg thing: How to keep your business going in this economy
In these dire economic times, it is very difficult, if not impossible, to sustain a business without continued injection of capital. Money begets money. But how does a company keep afloat without continued cash investment? With banks continuing their strict policies on lending (see the New York Times article here), businesses are turning to outsourcing as a solution.
Outsourcing can help a company not just stay in business but also help it grow without a large infusion of money. If you’re a small business owner who is unable to afford a full-time employee, and whose only option is to increase your hours to keep your company going, outsourcing is a way to help you manage your business without sacrificing your personal life.
Here are some of the benefits of outsourcing:
- It can save you time - delegate time-consuming administrative tasks to an assistant so you can focus on the critical aspects of your business
- You don’t have to worry about employee sick time or vacation leave - with outsourcing, there is redundancy, so there is always coverage even when your primary assistant is unavailable
- Your clients never have to deal with voice mail - you can have an assistant handle all your calls, take messages, and relay them to you
- You can be more efficient with your time - your assistant can help you manage your calendar so you can stay on top of your schedule
- It can save you money - outsourcing an assistant is less than half the cost of a full-time employee
Companies like Prialto offer business process outsourcing (BPO) services that help businesses create operational efficiencies that keep costs low, boost customer service, and improve customer loyalty. Outsourcing helps companies focus on their core business by freeing up valuable resources to concentrate on expanding their business. All in all, outsourcing is a way for a company to survive these tough economic times, and maybe even grow its business, without draining its bank account.
To read more about the benefits of outsourcing, see article on AllBusiness.com.
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