business process outsourcing
My Startup Story
A few years ago, I started thinking about owning a business and began envisioning what an ideal company should be. I knew it had to be in-line with my goal of establishing a business locally while doing business internationally. Defining an ideal company turned out to be a process, a concept that evolved during my journey through my early career after college, and through MBA school.
Work life began in Guatemala’s city hall, where I started as a systems technician and quickly worked my way up to higher and more demanding positions. After city hall, I found a position in the call center industry. I liked the idea of a business that had both local and international exposure and after some time, decided that this was the business I wanted to be in. However, there was an aspect of the industry that I was not enthused about and knew I would not adopt - the highly structured and rigid environment where employees perform the same job day in and day out. I continued to work in the industry learning the business, and after receiving my MBA, made the move to start my company, BPO Innovations.
BPO Innovations is the realization of what I consider to be my ideal company. It is a company where only the best people are hired; where everyone is treated with respect and empowered to think independently but urged to work as a team; where each person is encouraged to voice out their opinion on all aspects of the company, from better business practices to improved ways to service our clients. It is a company where trust, camaraderie, and humility are fostered and where personal and professional growth is part of everyone’s goal. My employees receive on-going training to enhance their skills and to enable them to perform work that is varied and stimulating.
BPO Innovations is also a fulfillment of my intention of providing jobs to Guatemalans, as well as working with companies internationally. We are continuing to grow and are now in partnership with Prialto, who shares my vision of an ideal company and who works collaboratively to provide quality personal assistance and business process outsourcing to professionals and companies in the United States.
Alexis Rivas is the CEO of BPO Innovations, Guatemala (A Prialto Strategic Partner)