Convivio Navideño: A Heartfelt Thank You
Following is a thank you letter the management at Prialto and BPO Innovations received from its employees in Guatemala.
To the management team at Prialto and BPO Innovations:
Last Saturday we celebrated our “Convivio Navideño” in our own Guatemalan way. The gathering has evolved through the years. It was originally a more meaningful time; a time to gather workmates for a moment and think about the true meaning of Christmas and enjoy a tamal and some fruit punch (a bit different from what you have in the States). Now, it has turned into loud parties, or just a BBQ, brews, and gift exchanges.
Our “Convivio Navideño” this year, however, was different. The party was still loud (and fun!), tamal and fruit punch were quite good. The difference is that Alexis* sent a message of the true meaning of Christmas - that it is a time for appreciation and gratitude.
I want to thank you, not only for the gift that you’ve given us but for remembering that there’s a person behind the phone, for making this call center unique from the others in this country. All of us have worked at call centers before, and yet this is the first time we don’t feel like a number, and that means a lot to us.
Have a very Merry Christmas!!
Eddie
*Alexis Rivas is the CEO of BPO Innovations in Guatemala
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