A time manager’s story
Setting a good example for my 10-year-old daughter is the guiding principle in my life. In my endeavors, personal or business, private or public, I try to think of doing things that would make my daughter proud. My home is open to friends who come to seek advice, or to just hang out, watch movies, or listen to music. I lead a simple and uncomplicated life.
Work is an extension of home life, where I strive to do my best and create an atmosphere of camaraderie with my coworkers.
Satisfaction at work comes from satisfied members. Although I see it as just doing my job, when a member calls to let me know that I’ve done exceptional work for him or her, it does make my day.
One of the kudos that I received was from a new member. The request was a recommendation for a dental clinic at a specific location, a clinic that uses nitrous and accepts his dental insurance. Within a few minutes, with the help of another time manager, I was able to zero in on a clinic that satisfied all three requirements, provided the member with detailed information on metered parking and location of parking garages (along with their rates), and convinced the receptionist to book the appointment. I say “convince” because I was told that they would not accept appointments for new patients without prior submission of some personal and clinical information. I promised the receptionist that I would give her the information before the member’s appointment, and took it upon myself to contact the member to a) confirm that the date and time were suitable and b) gather all the information and submit them to the receptionist prior to the appointment.
What made the completed task impressive to this particular member was not just the speed of the execution of his request, but also the adroitness in navigating the turns that I encountered during the process. Seeing the effort that I put in to get him the appointment made this member a believer in our service.
I used to work at a call center where tasks were predictable, and so was the job. Working at Prialto, is different because the work here is varied, engaging, and challenging. We are encouraged to think independently and are provided with on-going training to improve the skills that we already have. For me, what Prialto stands for is Growth + Opportunity.
Eddie Rizzo in one of Prialto’s time managers.
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