Going above and beyond
One of our time managers was recently asked to find a printer with a scanning feature. This was all the information that was given. Encouraged to look beyond the information provided and to anticipate possible questions, the time manager set about completing the task. Based on reviews and the member’s requirements, he narrowed down the search to four printers. But the assistant didn’t stop there. He also compared, and found, the best prices on the Internet with reasonable shipping charges. In addition, he called an Office Max near the member’s house to see how the prices compared to those he found on the Internet minus the cost of shipping. The result was a comprehensive, detailed list that the member could act upon.
Going above and beyond what is expected is what we strive for at Prialto. Throughout our training program, and on an on-going basis, we encourage our time managers to be proactive and to think ahead. We ask them to not only answer the request, but to also think about what other questions may arise so that they may provide an actionable task that could save a member time, money, and energy.
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